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Week 3 B



Michaella Ellis
Hello! … I really enjoyed reading your blog. You did a really good job with outlining the importance of a business responding to their consumers via social media. Like you, I feel appreciated when a business responds to my inquiry with a resolution. Excellent customer service is a sure way to always have repeat customers. Growing up I had the best of both worlds. I remember as a little girl using snail mail, and then 3 years later getting my very first gateway computer and chatting online (AOL) with friends. Anywho, I say all this because its crazy how time has changed. I can’t wait to see where technology will take us in the next 10 to20 years.


Nancy Niepagen
Hello! … good job on your blog post. You effectively explained why responding to your customer, whether good or bad, is extremely important to one’s business. I enjoyed reading your negative experience about the local sports bar you attended, and happy to hear that the business replied to your complaint with incentives. It seems like they understand the importance of good customer service, on social media, in the food and beverage industry.


Megan Smith
Hi! … Awesome blog post. You highlighted really good points on why responding to social media inquiries are good, as well as why responding to trolls is ineffective and extremely pointless to one’s business. Hopefully through constructive critiques, a business is able to weed out the “trolling” type of comments and act accordingly. Yelp is an awesome tool with learning about a business, and how well they treat their customers.

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